Network Fault Management

DataComm’s AlertNOC service is a sophisticated fault management and analysis solution that provides real-time alerts, 24 hours a day, allowing you to manage possible interruptions—minimizing downtime and lost revenue while improving customer satisfaction.

Can your IT Staff be everywhere, all of the time? Do you know if your most important network resources are operational 24 hours a day – 365 days a year? Are you considering adding IT Staff members to your growing network?

Imagine the advantages of having your most important network resources monitored by DataComm’s certified IT Professionals 24 hours a day. Consider your network and business-critical components like File Servers, Routers, Ethernet Switches, IP Telephony Resources, Production Workstations, Image Servers, Web Servers, Mail Servers, ATMs, etc...

In today’s competitive marketplace, organizations like yours are looking for ways to address their long-term technology goals while reducing the costs associated with day-to-day network administration, management, and support.

When you sign up for AlertNOC, a secure connection is made between your organization and DataComm’s Network Operations Center (NOC) in Tampa, Florida. Once connected, we build maps of your network and highlight those network-critical resources you need us to monitor. Using our robust network monitoring tools, DataComm will monitor the status of the resources under contract.

Availability non-response from your critical network devices covered by our AlertNOC Service will cause an alarm, both audible and visual which will prompt a telephone call from our on-duty technician(s) within one (1) hour, 24-hours a day, 7 days a week, 365 days a year.

To maximize uptime, our Alarm Management System will help us guide your staff to the resources that require the most attention – maybe a server at a branch location, or a WAN connection from your host to a remote office.

During our normal business hours from 8AM until 6PM Monday through Friday (EST), a certified WAN or LAN engineer will contact your staff to inform them of the availability anomaly. DataComm will require contact information — phone numbers and an email address — so that we can reach your personnel, wherever they are.

The NOC technician on duty will inform your staff of non-response from a specific device (or connection) covered by the AlertNOC Service. Your staff has the option of remedying the issue on its own, or asking us for technical assistance. Any help provided will be charged against your support time (See Investment Selection).

Outside of normal business hours from 6PM until 8AM Monday through Friday (EST), plus weekends and holidays, a NOC Night Operator will contact your staff to inform them of the availability anomaly. Should your staff have a problem that requires our engineering support, your staff can contact the NOC during our staffed monitoring hours.

We can also provide Secondary High-End Technical Support on-demand. Our Remote Control tools can control Client network resources to help them resolve incidents surrounding the Alarms with little impact on bank personnel.

Since we’re collecting performance and statistical information from the devices covered for support reasons, AlertNOC includes an annual performance report for your most critical network resources. These reports can include performance and statistical information that covers:

DataComm’s customers always feel at ease knowing that certified LAN / WAN systems engineers are “watching over” the vital signs of important network resources when their in-house IT Staff is unable to do so for a variety of reasons—Out Sick, On Vacation, or Working on Another Critical Issue.

For banks, like any other business, downtime reduces revenue. AlertNOC allows your institution to know when and where critical resources are down This solution also provides added technical expertise to draw from which provides an avenue for your institution to decrease productivity loss and improve customer service.

The AlertNOC service monitors anything IP (File Servers, Application / Mail Servers, WAN Routers and WAN Links, ATM Machines, Ethernet Switches, IP Telephony Resources, Workstations, Etc.). Choose the devices that are most critical in your network environment and see which support program fits your institution best. (See Right) Customized solutions are also available. Contact your Salesperson for pricing or to find out more about how AlertNOC can keep your employees focused on your core business—Banking.

Server Support

Network Analysis

Centralized Management

Asset Overview

Collaborative Administration