DataComm's Music On Hold solution plays custom messages about your business to every caller you place on hold. It will increase your level of customer service and increase sales by better informing, educating and entertaining your most important audience: your customer and those who have taken steps to do business with you.

Better Serve Your Customers

This service is designed to improve your level of customer service while capitalizing on the marketing opportunity!

• Reduces perceived hold time
• Reassures callers their call is important and they have not been forgotten
• Decreases frustration and caller hang ups
• Informs and entertains while the customer is inconvenienced on hold

Target Your Most Important Audience

Who would be more important than your current customer or potential customer who has taken a step to do business with you?

• Captive audience. They will listen
• Positively impacts every call you place on hold
• Targets qualified buyers

Better Inform and Educate

Better informing current and new customers will directly lead to increased awareness and interest, resulting in increased sales.

• Guarantees and warranties
• Answer commonly asked questions
• Benefits of dealing with your company
• Sales events or promotions

Quick Phone Facts

• Nation wide 7 of every 10 callers are placed on hold for an average of 30 seconds (Inbound Outbound Magazine)
• 50% of callers left unattended in silence hang up within 1 minute. 34% of callers who hang up will not call back (Voice Response)
• Having advertising on hold with music reduces call abandonment by almost 90% (Better Business Marketing)
• 88% of callers surveyed preferred hearing a message on hold to other options (Maxi Marketing)
• The average North American executive spends an average of 15 minutes a day on hold. That's 9 days a year (CNN)
• 94% of marketing budgets are spent to induce the customer to call, and only 6% to handle the call once it is received (Inbound Outbound Call Centre)