A browsed-based network management tool that provides a single management interface for all voice applications across all locations. When you add a new user on the ShoreTel system, the user gets an extension, gets a mailbox, gets an auto-attendant profile, can be added to an ACD group, and even gets an email to download their desktop software – all from a single management screen. Gone are the days of multiple PBXs, multiple voice mail systems, multiple automated attendants, multiple ACD systems – all with their multiple management interfaces!

ShoreTel Web Access is a browser-based interface by which users can manage personal options and settings from any web browser from anywhere in the world. Call handling details and notification settings can be managed securely and easily from anywhere.

Using ShoreWare Director, the entire phone system spread across multiple sites can be managed from a single browser-based interface. Instead of managing multiple PBX, voice mail and automated attendants systems at each site, ShoreWare Director unifies this into a single view. The easy-to-use interface requires only four hours of training for a system administrator to become proficient driving down training costs as well as eliminating reliance on third-party services for basic configuration changes. Hidden productivity drains will be eliminated allowing staff to spend time on other important IT projects.

The ShoreTel system is easy to install and manage allowing enterprises to react quickly to changing business needs. ShoreWare Director allows new users to be added in seconds from anywhere on the network using only a browser. Plug-and-play installation means that IP phones plugged into the network are automatically recognized by the system and configured for immediate service. If more capacity is required, simply plug in a new ShoreGear voice switch and it will be automatically discovered by ShoreWare Director, and more telephone or trunk capacity is ready.

The ShoreTel system provides centralized Call Detail Reporting for multi-location enterprises. Rather than having multiple CDR databases and the inherent complexity of reviewing such data, the call detail reporting spans all locations. Without the inherent complexity, you can spot under utilized trunks driving down service provider feeds.

Plug-and-play installation means that IP phones plugged into the network are automatically recognized by the system and configured for immediate service. If more capacity is required, simply plug in a new ShoreGear voice switch and it will be automatically discovered by ShoreWare Director, and more telephone or trunk capacity is ready. The ShoreTel system also provides integrated software distribution for servers, voice switches and desktop applications, thereby reducing support overhead and ensuring the system is always running optimally.

From anywhere on the network, the system administrator can launch a web browser and gain access to ShoreWare Director – the best-in-class management interface. Through one browser, you can manage all the sites and including the PBX, voice mail, automated attendant and desktop applications. ShoreWare Director is hosted on the main voice application server and pushes web pages out to the system administrator. When a new user is added, for instance, the system administrator simply click "add new", enters the user's first and last name and hits save. The management software automatically updates the centralized database – allowing for easy backup procedures – and the change is propagated to each and every voice switch, the mailbox is created, the automated attendant dial by name and number is updated, the online directories are updated and the user even gets an email with a URL to download their desktop productivity application! And with plug-and-play installation of new ShoreGear switches and ShorePhones, you can rapidly expand and change the system.

With a single web interface for all your locations, you get a single view of your complete voice network. ShoreWare Director maintenance screens "bubble-up" anything that goes wrong on the system on one screen. With simple icons and color coding – green is good, yellow is not as good, and red is bad – you can quickly taking action when required. In addition, the system features proactive notification in which anything that goes wrong on the system can generate an email to one or more addresses for fast, 24-hour response.

The ShoreGear voice switches support an SNMP agent so they can be discovered by any network management application. In addition, the ShoreWare server can be configured using SNMP features including in server operating system to automatically generate traps on any event on the ShoreTel system.

The ShoreWare Call Detail Recording service generates call records for all locations into a single, unified database on the ShoreWare server – there is no need for "buffer boxes" and "polling devices" to integrate CDR data from multiple sites. Bundled reports provide information on trunk, user, workgroup and network activity. Using database tools, knowledgeable individuals can create custom reports tailored for specific needs. The ShoreWare CDR Service also generates call records into a text file for use by third-party call accounting packages.