Call management is provided by ShoreGear™ Voice Switches. They are highly reliable, intelligent devices that unify communications across multiple enterprise locations – increasing employee productivity and boosting customer satisfaction.

ShoreGear voice switches allow a single phone system to span multiple locations, breaking down the walls of communication. Enterprises can uncover hidden productivity opportunities as employees use four-digit extension dialing to reach anyone in the organization and transfer, conference, pickup, park and intercom seamlessly between sites. Employees can even move between locations and assign their extension with our AnyPhone™ feature. With a ShoreTel solution, customers will feel the difference – getting connected with the right person faster – making them happier.

The ShoreTel solution has been built from the ground up with reliability in mind. ShoreGear voice switches are embedded devices with a real-time operating system delivering 99.999% reliability. The voice switches employ a unique call control architecture in which switches communicate with each other as peers and distribute call processing on the network. If a switch goes offline, its peers automatically pick up the call processing slack, ensuring uninterrupted service. Distributed call processing eliminates single-point failures – providing a level of reliability exceeding even traditional voice systems.

The ShoreTel system allows a voice network to be incrementally scaled to thousands of ports as capacity is needed. With five elegant ShoreGear voice switches, the stackable, space-efficient design choices provide an ideal solution for large headquarter, medium regional and small branch offices. And with features like tandem trunking and coordinated dialing, enterprises can migrate to IP telephony over time – leveraging your existing investment – but investing new dollars wisely.

ShoreGear switches feature plug-and-play installation. Add new ports by simply connecting another ShoreGear voice switch to the network. ShoreWare Director "discovers" the new switch and adds it to the ShoreTel system.

In independent rankings, ShoreTel consistently gets top marks for superior call quality. The low latency and toll-quality voice delivered by ShoreGear switches is the result of ShoreTel's technology leadership in dynamic echo cancellation, dynamic jitter buffering and lost packet handling.

The call management function is distributed to each and every ShoreGear voice switch, meaning there is no single point of failure for dial tone. This makes the system independent of LAN and WAN service interruption! And since the voice switches behave as peers on the network, they deliver a single-system phone system that spans multiple sites, breaking down the barriers of communication.

The ShoreTel system comes equipped with multiple failover features to ensure your callers always can make and receive calls even in the event of catastrophic events. With "Call Agent Failover", if a single ShoreGear voice switch fails, the IP phones associated with the switch automatically home into another voice switch for service. With "PSTN Failover", if a user makes a multi-site extension call and the WAN is down, the system automatically routes out the PSTN. With "Trunk Routing Failover", if a user makes an external call when the WAN is down, the system automatically routes the call out the most cost effective, available site. With "Power Transfer Failover", if a power outage exceeds the duration of the backup system, the ShoreGear voice switch will automatically connect an analog trunk to an analog telephone to ensure dial tone even during catastrophic events.

In multi-site enterprises, employees at other sites are just a simple 3, 4 or 5 digit dial away. And when users make outbound calls, the system can leverage the wide area network between sites and ensure the call is routed out the most cost-effective site.

The ShoreTel system allows users to assign their extension to any telephone on the network, even between locations, with the AnyPhone™ feature.

Most multi-location enterprises migrate in a planned fashion from a patchwork of legacy phone systems to IP telephony. The ShoreTel solution provides a smooth migration path. The ShoreGear-T1 and ShoreGear-E1 can be used to "tie" into existing PBX systems, providing extension-to-extension dialing and least cost routing.

The ShoreTel system supports the requirements for enhanced 911 services and does so in a completely integrated fashion without the need for costly, additional components.