Remote Network Management

As technology becomes more advanced and complex, keeping up with the day-to-day network management activities challenges even the most astute of network administrators. With this in mind, companies are increasingly relying on outsourced network management to provide complete network management. Choosing a network partner that fulfills the technical requirements of your company is key to network uptime and customer service.

Imagine the advantages of having your network professionally managed and monitored by DataComm’s certified IT professionals! Your Systems and LAN/WAN networks would be constantly monitored by DataComm’s support center using diagnostic software far beyond the budgets of most small and medium sized organizations. With Proactive Network Monitoring you’ll have the comfort of knowing that DataComm’s experienced LAN/WAN systems engineers are watching over the health of your network. In today’s competitive marketplace, businesses now require more strategies to enhance their Information Technology plan while reducing costs. Our remote network management offers such a cost benefit advantage in that it allows business networks to be professionally managed and monitored while minimizing IT costs.

DataComm’s Remote Network Operations Center/RNOC instantly reduces total cost of ownership of networks and dramatically improves technical support response times. Using the best practice of proactive network systems monitoring - router, server, and workstation problems are eliminated before they can disrupt business. With DataComm’s RNOC Managed Network Services, your headquarters and branch offices are afforded the opportunity to have your WANs and LANs professionally managed and monitored without the need of hiring additional IT staff.

Local and Wide Area Networks (LAN/ WAN) require regular and proactive service to keep the systems running optimally.

The components that make up a LAN/ WAN are sourced from numerous hardware manufacturers and software providers. All of these vendors are continuously releasing patches, updates and upgrades in hard form or electronically.

These need to be addressed on a timely basis. Scheduling these unplanned interruptions into the Network Manager’s busy daily workflow results in constant changes in project planning and manpower deployment.

The administration and installation of patches, updates, etc. are some of the many line items that make up today’s IT expense budgets.

If the items are not addressed properly, the business cannot expect a high level of service from the network. Often the information, software, updates and upgrades that are needed are difficult to find and implement. The process to install and update the network with the new releases or patches is often time consuming and requires skill or experience your personnel may lack. Without DataComm’s RNOC Managed Network Services, the Information Technology personnel must perform the function of Network Administrator.

The Network Administrator needs to have available the facility to provide routine local and remote diagnostics to identify problems that may indicate imminent server / system failure and should continuously monitor:

RNOC’s Single Point of Contact (SPOC) Help Desk, staffed by experts such as Microsoft Certified Systems Engineers (MCSEs), Microsoft Certified Professionals (MCPs), Novell Certified Engineers (CNEs), Citrix Certified Administrators (CCAs), and Cisco Certified Specialists offers our clients comprehensive technical phone support. SPOC support means that one call to DataComm Help Desk immediately initiates a proven methodology of trouble shooting techniques and escalation procedures to ensure network- related problems are identified and resolved in a competent and timely fashion.

Augmenting this technical support is a sophisticated help desk trouble ticket and knowledge based system known as Expert Support Program (ESP). ESP facilitates problem identification and resolution by cross-checking all incidents within the knowledge base for fixes and tracking.

IT departments are under increasing pressure to effectively manage complex, heterogeneous environments despite ever-tightening budgets, dwindling resources, and increased security issues. To help you address mission-critical tasks, DataComm offers RNOC, a portfolio of IT infrastructure management capabilities. By taking a flexible approach to IT resource and service management, DataComm’s RNOC can help you address today’s challenges while allowing you to focus on the core competencies you need to maintain competitive advantage. RNOC provides IT infrastructure management solutions that help you reduce cost, complexity, and risk without the pitfalls often associated with IT outsourcing. Unlike other managed services providers, DataComm believes you should outsource as much — or as little — of your IT operations as makes sense for your business model. We'll work with you to determine what works best for your organization, and help you retain flexibility and control of your IT assets. With DataComm’s RNOC, you are not confined to a defined set of options, instead a customized solution will be developed to meet your unique needs. Whatever your specific requirements, our flexible and innovative approach will bring cost-effective results. (Standard Service Packages Listed Below) Stay in control of your network by adding tools and resources that allow you to streamline network management and eliminate operational delays.

Call Us at 1-800-544-4627, or send an email info@dcninc.com