The ShoreTel system provides a complete messaging solution including voice mail and automated attendant, along with unified messaging desktop tools for users. The solution scales seamlessly up to 10,000 mailboxes which can be centralized or distributed across a network on standard servers.

With a unified messaging infrastructure for all sites, employees communicate faster and easier, helping boost business performance. Voice mail and automated attendant services can be centralized at the main site or distributed throughout the network - even when there are multiple sites. Therefore, all users are on a single system, enabling seamless reply, forward, broadcast and distribution list access. And with a desktop tool for unified messaging for all users, features become usable rather than hidden behind cryptic telephone keypad sequences. With features like Find Me, Call Handling Modes and Message Notification, mobile employees can stay in contact with other employees and customers while on the road.

The ShoreWare Voice Mail service is provided as a standard for all users. It requires no additional hardware, consumes no ports, and storage is limited only by the size of the server hard disk. In multi-site configurations, voice mail servers can be distributed at larger locations to provide survivable voice mail as well as save valuable WAN bandwidth. The voice mail system supports up to 10,000 mailboxes and features multi-lingual support for US English, UK English, Spain Spanish and France French.

The ShoreTel system provides integrated messaging for any PC desktop, as well as unified messaging with Microsoft Outlook. This includes voice mail messages delivered to your inbox, directory dialing using your contacts, contact screen pop, and calendar integration. Voice mail messages are stored in the industry-standard WAV Audio for Windows format, allowing you to play them on multimedia PCs, attach them to email messages or embed them in other documents. The ability to disperse voice mail messages to a group of people simultaneously ensures that the right people are alerted about issues and enhances customer responsiveness and service.

The powerful Find Me feature allows calling parties the option find you on your cell phone, if you so desire. Only when you do not answer your cell phone is the call routed back to your voice mail for the caller to leave a message.

With a wide array of call forwarding and personal greeting modes, a business can present a highly professional image. Users can easily program customized responses to meet their individual needs. With just a mouse click they select from an array of call handling options to manage incoming calls when in a meeting, working from home or out of town. Users can customize their greetings, forward calls to another number, specify how quickly voice mail picks up a call and be notified when a voice mail message is received.

Using the message notification feature, users can be notified via email, cell phone or pager when a message has arrived without having to call in constantly to check if new messages have arrived.

The ShoreWare Auto-Attendant service provides 24-hour automated call answering and routing to improve service and enhance a company's image for inbound callers. Outgoing prompts can be customized and linked to the time of day and/or day of week. Individual groups, like technical support and sales organizations, can have their own menus with unique greetings and options. Like the ShoreWare Voice Mail service, the ShoreWare Auto-Attendant service also consumes no physical ports and can be distributed at larger locations to save valuable WAN bandwidth.