Call management is provided by ShoreGear™ voice switches. ShoreGear voice switches are highly reliable, intelligent devices that unify communications across multiple enterprise locations - increasing employee productivity and boosting customer satisfaction.
Eliminate communication boundaries
With a single phone system spanning multiple locations, enterprises can radically simplify employee communication and boost customer satisfaction. Enterprises can uncover hidden productivity drains as employees use four-digit dialing to reach coworkers and seamlessly transfer, conference, pick up, park and intercom with colleagues between sites. Workers can even move locations and assign their extensions to any internal or external telephone with ShoreTel's Office Anywhere™ feature. Customer satisfaction increases as calling parties connect with the right people faster.
Confidence through reliability
System administrators can rest easy knowing ShoreGear voice switches deliver 99.999% reliability and use an embedded, real-time operating system. The system’s unique call control architecture enables switches to communicate with each other and distribute call processing evenly on the network. If a switch goes offline, its peers automatically compensate, ensuring uninterrupted service. Distributed call processing eliminates single-point failures, providing a level of reliability exceeding traditional voice systems.
Smooth migration path, seamless scale
With stackable, space-efficient designs, ShoreTel makes it easy to choose the right solution for large corporate headquarters, regional branches and small satellite offices. When the organization grows, simply add more ShoreGear voice switches - there are no costly hardware breakpoints. Enterprises can also migrate to IP telephony over time using the ShoreGear-T1 and ShoreGear-E1 to provide tandem trunking and coordinated dialing with existing PBXs.
Rapid deployment
Plug-and-play installation means enterprises can add new ports and users by simply connecting switches to the network. ShoreWare™ Director automatically discovers new switches and adds them to the ShoreTel system.
Pristine voice quality
In independent rankings, ShoreTel consistently earns top marks for superior call quality. The low latency and toll-quality voice delivered by ShoreGear switches are the result of ShoreTel's technology leadership in dynamic echo-cancellation and jitter-buffering, as well as lost packet handling.
Embedded call control
ShoreGear voice switches are highly reliable devices because they use flash memory for storing information rather than a mechanical hard disk, which can be prone to failure. In addition, since the switches use VxWorks, the leading embedded, real time operating system from Wind River Systems, ShoreTel IP phone systems are not subject to the numerous attacks and viruses associated with server-based solutions. With embedded call control, you have confidence since dial tone is being delivered by the most reliable, robust platform on the market.
Distributed call control
Call control on the ShoreTel system is distributed to every ShoreGear voice switch on the network, eliminating any single point of failure. In the unlikely event a ShoreGear voice switch fails or becomes isolated by a network fault, the other switches on the network continue to operate without being affected, picking up the load to compensate for the affected switch.
IP phone failover
If a ShoreGear voice switch supporting IP phones fails or is isolated by a network fault, the phones automatically fail over to another voice switch, providing complete redundancy. Also, since call control is distributed, redundancy is delivered cost effectively with N+1 rather than Nx2 configuration required by centralized systems. Second, third, and fourth level redundancy can be configured by simply adding more voice switches.
Gateway failover
If a ShoreGear voice switch connected to the PSTN fails or is isolated by a network fault, the system will automatically route calls out an alternative switch.
PSTN failover
If the wide area network is down, or if admission control for voice traffic on the wide area network is reached, extension to extension calls between sites automatically route over the PSTN ensuring seamless communication.
Ethernet port failover
ShoreGear voice switches feature redundant network uplinks. If the upstream network device fails, the ShoreGear voice switch will automatically failover to the redundant link ensuring continuous operation.
Power failover
The ShoreGear-120, 90, 60, 50 and 40 voice switches all feature power fail transfer. In the event of a complete power outage that exceeds the duration of your reserve power, one analog trunk on the voice switch will automatically connect to one analog telephone, providing you with emergency dial tone.