What's New in ShoreTel 9

• ShoreTel's UC software has already been widely deployed in large enterprise businesses with thousands of lines, and this milestone release expands the redundancy, security, and Microsoft Active Directory integration options that help further an effective UC strategy.
• The recognized leader in customer satisfaction among UC vendors, ShoreTel has designed ShoreTel 9 to help enterprises improve customer satisfaction through rich, multichannel communications that increase employees' responsiveness to their customers.
• Enhancements to ShoreWareŽ Professional Call Manager and ShoreWare Mobile Call Manager enable all users to personalize their communications to meet their exact needs.
• ShoreTel 9 is available as a free upgrade for current customers who are on a ShoreTel support contract as part of ShoreTel's standard support service.

New Feature Highlights

• Integration with Microsoft Active Directory simplifies and expedites new user provisioning using ShoreTel's management interface, ShoreWare Director, and simplifies end-user login to the powerful ShoreWare Call Manager by using existing network credentials for authentication within ShoreWare applications.
• LLDP-MED and 802.1x support helps ensure secure network access and enhanced device management.
• Industry standard SRTP/AES encryption helps ensure call privacy, and is designed to display encrypted call status on ShorePhoneŽ IP Telephones and ShoreWare Call Manager displays, so users can see at a glance that the call is secure.
• Significantly expands the capacity of ShoreTel's Contact Center Workgroup to now support up to 256 groups, and up to 300 users in a group.

• ShoreWare Mobile Call Manager offers location-based services for GPS-enabled mobile devices, allowing users to automatically select ShoreTel's Office Anywhere and Call Handling settings. As a result, calls are custom routed based on the user's location-at a branch office, home office, client site, or any other location. Users can ensure that their most important contacts can always reach them, without having to manually manage their call handling settings.
• ShoreWare Mobile Call Manager now supports even more mobile devices, including new Windows Mobile-based devices, such as the HTC Mogul PPC-6800, and several new Nokia and BlackBerry models.
• Personalized call-handling features include call filtering based on a variety of criteria (phone number, time of day, day of week and more), and custom routing (e.g. phone number, voicemail, Auto Find Me and more). This ensures priority callers always get through and eliminates distraction from lower priority calls.
• Users now simply select from a list of any of their regular locations (branch office phone, home office phone, mobile phone, etc.) to serve as their active extension when using the ShoreTel Office Anywhere feature. This allows them to receive and place calls as if they were at their desk from any one of the phones they regularly use.

• Multiparty instant messaging (IM) and tabbed chat let users connect with multiple people simultaneously, and carry on multiple chats in easy-to-reach window tabs. This feature helps speed decision making by enabling users to quickly find answers to questions.
• The integrated presence change alert feature of ShoreWare Call Manager enables users to "camp-on" other users' lines when they are busy, and receive automatic notifications when they become available. This eliminates the need to play "phone-tag," and wait a long time for answers.
• ShoreTel has expanded the flexibility of ShoreWare Call Manager with an open standard-based automatic contact import. In addition to providing quick access to dial out, and automatic name presentation for inbound calls, the application now allows users to read an additional contact file, and provide the same services for those contacts.
• Support for 64-bit Windows Terminal Server on Windows 2003 Server enables organizations to drive down hardware costs by using thin clients, and supports server consolidation initiatives.